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Winners of the eighth annual competition create better digital experiences while integrating emerging technologies.
September 19, 2024 – The Center for Digital Government (CDG) today announced the winners of the eighth annual Government Experience Awards. The awards recognize the achievements of states, cities and counties that have raised the bar on the experience of government services to create a better engaged constituency and a more responsive government. Top government jurisdictions, agencies, departments and special districts will be honored during the Government Experience Awards at the virtual GovX Summit on September 26.
The Summit is CDG’s premier annual event that showcases the latest trends, best practices and ideas around the evolving experience of government. Registration is complimentary and open to the public sector only.
“2024 was marked by AI’s role in augmenting the government experience,” said Dustin Haisler, President of e.Republic. “While many experiences were enhanced by emerging technologies, it was notable to see leading agencies continue their human-centered approaches to service delivery and management.”
“We are at the beginning of a new era where agencies must now focus on building the infrastructure to support the multiple paths and technologies constituents will use to interface with their government,” Haisler said.
This year’s winners have redesigned websites and enhanced services by integrating AI technology, providing single sign-on, constituent and customer service platforms and systems, and inclusive technologies such as enhanced accessibility, mobility features, and broadband provision and transparency. Winners used generative AI, customer experience portals, multi-lingual chatbots, live chat, voice submissions, online help, location services, and personalization.to improve constituent experience in many areas.
The 2024 Government Experience Award winners are:
Overall State Government Experience Winners
1st Place – Commonwealth of Massachusetts
2nd Place – State of Iowa
3rd Place – State of California
4th Place – State of Michigan
4th Place – State of Mississippi
5th Place – State of Utah
Finalists
State of Connecticut
State of Hawaii
State of Indiana
State of North Dakota
Commonwealth of Pennsylvania
State of Texas
Overall County Government Experience Winners
1st Place – Arlington County, VA
2nd Place – Chesterfield County, VA
3rd Place – Cook County, IL
4th Place – County of Placer, CA
5th Place – Hamilton County, IN
5th Place – Wake County, NC
Finalists
Cabarrus County, NC
Calvert County, MD
Fairfax County, VA
Macomb County, MI
County of San Diego, CA
County of San Mateo, CA
Overall City Government Experience Winners
1st Place – City of San Diego, CA
2nd Place – City of Chandler, AZ
3rd Place – City of Bellevue, WA
4th Place – City of Pueblo, CO
5th Place – City and County of Denver, CO
5th Place – City of Virginia Beach, VA
Finalists
City of Alexandria, VA
City of Durham, NC
City of El Paso, TX
City of Fort Collins, CO
City of Los Angeles, CA
City of Riverside, CA
Read more Overall Awards GT in-depth coverage here.
Project Experience Awards: In addition to the overall awards, CDG also presents Project Awards (which have a single focus area). Government departments, agencies, and special districts across the country submit entries describing their digital solutions that will make it easier for citizens to do business with their government.
Thirty-six Government Experience Project Awards were presented in four categories (city, county, state, and special districts). Their dedication, creativity and focus on better government is impressive. Congratulations!
City Government Experience Winners
- Municipality of Anchorage, AK – Anchor Alerts
- City of Dallas, TX – Using Data to Improve Lives and Bring Awareness
- City of Detroit, MI – My Home Info
- City of Frisco, TX – SAFER (Situational Awareness For Emergency Response)
- City of Indianapolis and Marion County, IN – Smart Courts Initiative: Integrated Digital Solutions for Court Management
- City of Irvine, CA – PermitsDIRECT!
- City of Mesa, AZ – Mesa Business Builder: Small Business Toolbox
- City of Ontario, CA – Drone Readiness Program
- City of Santa Rosa, CA – Low Impact Development Compliance Manager Application
- City of Scottsdale, AZ – Short Term Rental Resource Center
- City of Seattle, WA – Redesigning and Standardizing Government Assistance Information
- City of Tamarac, FL – Connecting Communities: Harnessing Technology for Enhanced Civic Engagement
- City of Tempe, AZ – Performance Measures Hub (Performance Portal) and Wastewater BioIntel Program
County Government Experience Winners
- County of Alameda, CA – Youth Scholarship Program
- Broward County, FL – Citizen Data Portal: Your Gateway to Open Government
- DeKalb County, GA – Utility Billing System Modernization
- County of DuPage, IL – 18th Judicial Circuit Court FVCC Domestic Violence QR Code Project
- County of Dutchess, NY – Natural Resources Inventory Website and Environmental Mapper
- Leon County, FL – Website Redesign with Enhanced Search and Online Filing
- Los Angeles County DPSS, CA – EBT Theft Prevention Efforts
- Los Angeles County RR/CC, CA – Text-to-Vote Audio
- Palm Beach County, FL – Constituent Tracking System
- County of Santa Clara, CA – MedAssist
- Utah County Clerk, UT – Digital Marriage License System Upgrades
State Government Experience Winners
- State of Arizona – Arizona’s Connected Workspace
- State of Arkansas – Enterprise Licensing and Permitting Initiative
- State of Kansas – Operational Technology Essentials for Water/Wastewater
- State of New Jersey – Unemployment Insurance System Modernization
- State of Ohio – Data Centric Identity Proofing: Using Machine Learning and Predictive Analytics to Enhance Access Control
- State of Oklahoma – Digital Disability Placard Program
- State of Oregon – Next in Line: A Seamless DMV Experience
- Commonwealth of Virginia – Commonwealth Connection – Virginia’s Broadband Map
- State of West Virginia – Digital Vehicle Registration Cards
- State of Wisconsin – Federal Discretionary Grant Awards Dashboard: Helping Communities Maximize the Federal Investment in Transportation
Special District Experience Winners
- Midpeninsula Regional Open Space District, CA – Wildlife Camera and Constituent Privacy AI Project
- Pace Bus, IL – Mobility as a Service (MaaS) Pilot
CDG thanks its corporate members underwriting the 2024 Government Experience Awards: Accela, Amazon Web Services, Armis, Avanade, Cisco, Fortinet, Granicus/Carasoft, HP Inc., KPMG, SHI International Corp, Socure, Tyler Technologies, UiPath, Verizon Enterprise Solutions and Workday.
To assist in the quantitative scoring process, CDG utilized ScanGov—an open-source evaluation tool that monitors official government website health.
About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media, data and events company focused exclusively on state and local government and education.
Contact: Janet Grenslitt, Director of Surveys and Awards
e.Republic | Center for Digital Government
[email protected]
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