Dear Annie: I agree with “What Did You Say” that mood music in TV shows often makes it hard to hear the dialogue. I would add that background noises meant to create “realism” also frequently drown out what the actors are saying. Isn’t the dialogue important enough to make it audible? Because the problem is in the show itself, it doesn’t help much to turn up the volume. If I turn it up enough to make out the dialogue, then the music and ambient noise are so loud that it is annoying.
My wife and I always watch shows with the closed captions on. We find that we even enjoy movies more at home than at the movie theater because we can have the captions on at home. It also helps a lot with BBC shows where the accents and British slang can make it hard to catch what is said. But it would be even better if the shows’ directors and editors highlighted the dialogue and turned down the sound effects. — Not Ready for the Ear Horn in Lafayette, Indiana
Dear Not Ready for the Ear Horn: You’re not alone. A 2017 survey found that 98% of people use closed captioning at least some of the time. While closed captions can certainly be helpful, some have pointed out that they’re far from perfect and, during some live broadcasts, the captions lag behind the visuals. The following letter writer offers another tip to try.
Dear Annie: With regard to the letter about TV dialogue: Very often the problem is that people have their TV set for “surround sound” audio as if they have multiple speakers when they only have the TV speakers. This causes the “background” track to be louder because the “voice track” is expected to be broadcast from its own speaker. — Kate H.
Dear Kate: This is another possible contributing factor to the problem. The exact troubleshooting instructions will depend on the TV manufacturer. For anyone unable to easily find these audio options in their TV settings menu, it’s worth reaching out to the manufacturer’s customer service line.
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