Managed travel and meetings saw continued growth in 2023 and we expect 2024 to bring new challenges and opportunities as the sector, and the organizations it supports, progress, adapt, and thrive amid continued change.

In 4 Key Questions for Corporate Travel in 2024, the Consulting team at American Express Global Business Travel (Amex GBT) highlights trends that will shape our industry – and its impact on the wider world – across the domains of pricing, technology, future of work, and corporate responsibility.

Takeways

• Expect hotel and air prices to be impacted by demand, staffing, and economic conditions over the next 12 months.
• Perhaps the most talked about technology in 2023, AI is already hard at work in travel. And its potential is only beginning to be tapped.
• There’s a dynamic tension in the new world of work – between employees who enjoy the flexibility of hybrid work, and the employers who want them back in the office.
• Expect corporate responsibility to be an even bigger priority – the hallmark of a great place to work.

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