10/24/2023
Citizens Digital Butler™ Honored by BAI and Datos Insights with Innovation, Customer Experience Awards
PROVIDENCE, R.I. – Citizens Digital Butler™, a secure and personalized digital onboarding and servicing solution, including a real-time chat channel, that puts Citizens’ multi-award-winning Commercial Priority Services white-glove human servicing capability directly into a client’s pocket, has received both the 2023 BAI Global Innovation Award and the 2023 Impact Award for Customer Experience from Datos Insights.
Regarded as “the premier innovation honor for the financial services industry,” the BAI Global Innovation Awards recognize companies that have developed unique innovations that improve customer and business relationships, drive organizational improvement or serve their communities. BAI also recognized Citizens Senior Vice President Ross Pringle with its BAI Rising Star Award, which celebrates “up-and-coming innovative leaders who are passionate, intellectually curious and making a positive impact within their organization and the financial services industry.”
Datos Insights’ annual awards program honors financial institutions that introduce new products and capabilities that bring the industry closer to next-generation banking. Award winners were selected based on several criteria, including innovation, competitive advantage, impact on customer experience and scalability.
“This recognition from both BAI and Datos Insights is a great honor that underscores Citizens’ passion for innovation and our commitment to providing clients with a best-in-class experience no matter how they choose to interact with us,” said Joanne Wyper, head of Commercial Banking Digital and Operations at Citizens. “Our deep understanding of the complex challenges that our clients face enables us to adapt to their priorities and deliver digital solutions that help them achieve their goals.”
Citizens is a trusted strategic and financial advisor, consistently delivering clear and objective advice. The Citizens approach puts clients first by offering great ideas combined with thorough market knowledge and excellent execution, to help our clients enhance their business and reach their potential. For more information, please visit the Citizens website. To learn more about Citizens Digital Butler™, please contact your Citizens advisor.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $225.3 billion in assets as of September 30, 2023. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,300 ATMs and approximately 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.